When trying to read my eDocument, I get an error message telling me to close my screensharing/screencasting software. What do I do?

Please hit CTRL + ALT + DEL and start your task manager. If you look under the ‘Processes’ tab, you may have something running called ‘onenotem.exe’. This is what may be causing the error message. Please end that process and then attempt to reopen the file viewer and document.

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What are the MMCD Infrastructure Data Standards?

The MMCD Data Standards comprise common templates (freeware) for BC local government to capture and hold infrastructure data in asset management repositories. The standard uses the [Civil 3D drawing templates and supporting files](https://www.mmcd.net/documents/document-overview/)

What if I cannot open the eDocument I purchased?

The most common scenarios for licenses and documents no longer working are: 1. You recently switched computers of reformatted your computer 2. You installed the documents on a company server 3. Someone in your office purchased the documents and now you cannot access them. Please email our office: [email protected] to rectify your issue

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Can my company or office share an e-document?

The 2019 MMCD Server Edition was created exactly for this purpose! The Platinum MMCD e-document is licensed on a per-computer basis, so sharing is unavailable.