When trying to read my eDocument, I get an error message telling me to close my screensharing/screencasting software. What do I do?
Please hit CTRL + ALT + DEL and start your task manager. If you look under the ‘Processes’ tab, you may have something running called ‘onenotem.exe’. This is what may be causing the error message. Please end that process and then attempt to reopen the file viewer and document.