Question 1

What if I cannot open the eDocument I purchased?

Accepted Answer

The most common scenarios for licenses and documents no longer working are listed below. Before contacting our office, see if any of the following reflect your situation. This will help us in rectifying your issue with more ease and timeliness.

1. You recently switched computers or reformatted your computer.

2. You installed the documents on a company server.

3. Someone in your office purchased the documents and now you cannot access them.

Question 2

What is the Contract Consideration Video series?

Accepted Answer

The MMCD Contract Consideration video series provides answers to commonly encountered issues and concerns for Owners, Contractors, and Contract Administrators. Presented by Brian Weeks, viewers can browse over 30 videos and learn about the role of the Contract Administrator, MMCD Dispute Resolution mechanisms, how to respond to an RFQ, Change Orders, why Force Account schedules are "an awful idea", and more.

The videos are free to view to watch here

Question 3

Will there be a hard copy edition of the Design Guideline Manual?

Accepted Answer

No, MMCD Association will license electronic copies only. Those wishing a hard copy are welcome to print the sections of interest from their electronic copy. There is a net saving of energy and material from using digital editions, and the electronic features of searchable text and linkages to reference sites are helpful to the designer who wants more in-depth information.

Question 4

Can I print the Design Guideline Manual without the "Printed from MMCD..." watermark across the pages?

Accepted Answer

No, it is not possible to print without the watermark. The watermark is embedded in printed pages to identify the version of the Design Guidelines from which it is extracted; and to remind users that the content is subject to copyright. The version identification is necessary because periodic updates will be issued to license holders, including new material as it becomes available. Printed copies from superseded versions might omit corrections or extensions of the text made by subsequent versions of the electronic document.

Persons using a printed copy only, therefore, need to be aware of the version number of the license, so they can check if they are referring to the current version of the document, or whether their (dated) copy should be discarded.

The Design Guidelines are intended to be a reference document, rather than a source of extracts, for bylaws, procurement or policy papers. As with Volume I and Volume II of the MMCD documents, the reference rather than the text can be used in specifications, etc.

Question 5

I found an error in one of MMCD's documents. How do I report it?

Accepted Answer

If you have noticed an error in one of documents or have suggestions for improvement, please do not hesitate to pass them along to us. In order to expedite the review process for our Board and Committees, please be sure to include the following when you send us an email to admin@mmcd.net:

Your name and contact information (including email & phone number)
The edition that you are submitting a supplementary for (Gold, Platinum)
The volume that the error, correction or improvement currently resides in
The exact reference number, section or page you wish to report a correction for.
A detailed account of your suggestions.

Please be aware that although we review and consider all submissions, depending on their validity determined by the Board or appropriate Committees, they may or may not be incorporated as a supplementary. We appreciate all suggestions in an effort to make the MMCD documents better.

Question 6

Are eDocuments automatically updated when supplementaries are released?

Accepted Answer

This is definitely something which would be useful and we had considered. However, the MMCDA Document is a legal document which has specifications adopted by municipalities and incorporated into their bylaws. For this reason, all supplementaries are held seperate from the original document itself so that in referencing the specifications, if a municipality or district has not approved the supplementaries, the original specifications are not "missing" from the document.

To answer your question, the supplementaries must be printed out and incorporated and a city, municipality, company, etc. must decide which supplementaries to adopt. The MMCD makes every effort to notify members on our mailing list when new supplementaries are released.

Question 7

Where can I find the supplementaries?

Accepted Answer

On the MMCD website you will see the menu heading "Resources". If you expand this selection you will see "Supplementary Updates" in the list of options. Supplementary updates for all editions are listed on this page.

Question 8

When trying to read my eDocument, I get an error message telling me to close my screensharing/screencasting software. What do I do?

Accepted Answer

Please hit CTRL + ALT + DEL and start your task manager. If you look under the ‘Processes’ tab, you may have something running called ‘onenotem.exe’. This is what may be causing the error message. Please end that process and then attempt to reopen the file viewer and document.