Question 1

What if I cannot open the eDocument I purchased?

Accepted Answer

The most common scenarios for licenses and documents no longer working are listed below. Before contacting our office, see if any of the following reflect your situation. This will help us in rectifying your issue with more ease and timeliness.

1. You recently switched computers or reformatted your computer.

2. You installed the documents on a company server.

3. Someone in your office purchased the documents and now you cannot access them.

Question 2

How does the MMCD 2019 Server Edition work?

Accepted Answer

The MMCD 2019 Server Edition is a subscription-based document. Companies will need to renew their subscription on a yearly basis.

The 2019 Server Edition will allow teams to access their purchased MMCD documents on our server, from wherever they’re working: via computer, mobile phone or tablet. The documents are accessed on a server via the MMCD website page: MMCD - My Online Documents

For example:

Company A buys the MMCD 2019 Server Edition license(s)
Employees of Company A login to their MyMMCD account from any device.
Once logged in, an employee can view the Server Edition on the My Online Documents page.
Access is only limited to the number of licenses purchased. For example: If Company A buys 5 licenses, then any 5 employees will be able to access the documents at the same time - from anywhere.

Question 3

Are eDocuments automatically updated when supplementaries are released?

Accepted Answer

This is definitely something which would be useful and we had considered. However, the MMCDA Document is a legal document which has specifications adopted by municipalities and incorporated into their bylaws. For this reason, all supplementaries are held seperate from the original document itself so that in referencing the specifications, if a municipality or district has not approved the supplementaries, the original specifications are not "missing" from the document.

To answer your question, the supplementaries must be printed out and incorporated and a city, municipality, company, etc. must decide which supplementaries to adopt. The MMCD makes every effort to notify members on our mailing list when new supplementaries are released.

Question 4

When trying to read my eDocument, I get an error message telling me to close my screensharing/screencasting software. What do I do?

Accepted Answer

Please hit CTRL + ALT + DEL and start your task manager. If you look under the ‘Processes’ tab, you may have something running called ‘onenotem.exe’. This is what may be causing the error message. Please end that process and then attempt to reopen the file viewer and document.